Liz Patterson

Training and coaching solutions list:

Administration skills                                                  Assertiveness

Anger Management                                                  Appraisals

Bullying Awareness                                                  Coaching

Commercial awareness                                      Public speaking

Change management                                               Communication

Confidence building                                                  Company Ambassador Customer care                                                    Customer Focus

Dealing with angry customers/ difficult staff           Difficult conversations

Dealing with challenging behaviours                  Delegation skills

Effective meetings                                                    Emotional Intelligence

Equality and Diversity                                               Feedback

Focus Group                                                  Interpersonal skills

Interviewing skills                                                      Influence and persuasion

Introduction to marketing                                          Leadership

Lone Working                                                            Management training Mediation Skills                                                       Mentoring                  Minute taking                                                      Management – first line

Negative attitudes and behaviours             Negotiation

Note taking                                                         Presentation Skills

Neuro Linguistic programming                           Recruitment and selection

One to One Coaching Personal Branding          Public speaking

P.A. Skills                                                                  Resident involvement

Pre-employment training                                          Receptionist Skills

Stress Management                                           Sales

Telephone Skills                                                      Supervisory Skills

Team Building                                                    Time Management

Telemarketing                                                           Training the Trainer

Violence and Aggression                                    Mental Health First Aid